How do you measure success, what does success means to you?
- Having an unyielding commitment to do whatever is needed to generate a positive client experience
- Having the ability to first and foremost generate revenue to meet KPIs
- Using positive reinforcement to improve the experiences of team members, hence deriving personal satisfaction
How do you keep employees engaged and motivated?
- Working as a team and sharing knowledge & ideas
- Having clear company goals - being clear with employees on their roles and what they need to do to stay motivated
- Expressing gratitude – saying ‘Thank You’ when an employee does a good job
- Understanding what motivates each employee
What is the best career advice you’ve received and why?
- Have the tenacity, persistence and defined targets to drive and achieve your goals
- Asking for help is a sign of strength
- Treat your team mates and clients the way you want to be treated
